# ASO Agency — Lesson 48: App review management: responses and product feedback

Outcome: Create a review-response workflow that resolves issues and informs listing decisions.

App / store / market / locale:
Prepared by / date:
Product or listing version:

## Your ASO assignment

1. Draft responses to a bug report, a pricing misunderstanding and general praise.

Your response:

2. Create a triage table with owners and follow-up states.

Your response:

3. Show how one recurring theme changes a listing or product brief.

Your response:

## Scenario challenge

Draft a reply to “I downloaded this for directions but it only saves notes.” Then write the internal follow-up that checks whether the store promise created that expectation.

Your reasoning:

## Handover

### Response record

Preserve review context, approved reply and date without unnecessary personal data.

Your evidence and decision:

### Issue classification

Assign theme, severity and verification status separately from star rating.

Your evidence and decision:

### Internal owner

Link the issue to product, engineering, support or listing work with a next action.

Your evidence and decision:

### Resolution evidence

Confirm the released fix or corrected claim before stating completion.

Your evidence and decision:

### Learning summary

Identify recurring expectations and product gaps that should inform future ASO work.

Your evidence and decision:

## Submission check

- [ ] Responses are specific, truthful and respectful of private information.
- [ ] Underlying issues have owners and verification steps.
- [ ] Learning feeds back into product and listing work.

## Next action
Owner:
Required evidence:
Due date:
Review decision:

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